Privacy Policy

Effective Date: 01/05/2025
Last Updated: 30/09/2025

BAG INDIA which owns BitGuard brand name and has its current products like BitGuard Antivirus Pro Max, BitGuard Total Security Max and BitGuard Enterprise Security Max, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information:
    • Name, email address, phone number, billing address, and payment details when you purchase or register our products.
  • Technical Information:
    • Device details (operating system, hardware ID, IP address).
    • Product activation codes and license information.
    • Logs related to product performance, updates, and error reports.
  • Usage Information:
    • Data about how you use our software features and services, only to improve user experience and product security.

We do not collect or store your personal files, documents, photos, or browsing content.

2. How We Use Your Information

We use collected information to:

  • Provide, activate, and manage product licenses.
  • Process payments and complete transactions.
  • Deliver product updates, upgrades, and security patches.
  • Improve software performance and develop new features.
  • Provide customer support and respond to inquiries.
  • Comply with legal obligations.

3. Sharing of Information

We do not sell, rent, or trade your personal information.
We may share information only in the following cases:

  • With trusted service providers (e.g., payment gateways, cloud hosting) who process data on our behalf.
  • If required by law, regulation, or legal process.
  • To protect the rights, property, or safety of True Value IT Solutions, our users, or the public.

4. Data Security and Product Warranty

We use industry-standard security measures, including encryption, firewalls, and secure payment gateways, to protect your personal and financial data. However, no method of transmission over the Internet or storage system is 100% secure, so we cannot guarantee absolute protection. The Product Warranty is for 5 years from the date of your purchase after which the activation of that licence is not guaranteed.

5. Data Retention

We retain your personal information only as long as necessary to:

  • Provide services and support.
  • Fulfil legal, accounting, or reporting requirements.
  • After this period, your data will be securely deleted.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for certain data uses.
  • Request a copy of the data we hold about you.

You can exercise these rights by contacting us at support@bitguard.co.in.

7. Cookies & Tracking

Our website may use cookies to:

  • Improve website functionality.
  • Track website usage for analytics.
  • Simplify the checkout and login process.

You may disable cookies in your browser settings, but some website features may not function properly.

8. Third-Party Services

Our website and software may contain links to third-party websites (e.g., payment providers). We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Children’s Privacy

Our products and services are not intended for children under 13 years of age, and we do not knowingly collect information from them.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated “Last Updated” date. Continued use of our products and services indicates acceptance of the updated policy.